How to Prepare for Your Cleaner
A few minutes of prep helps our team focus on actual cleaning. Here is everything you need to know before we arrive.
10-Point Prep Checklist
Tick these off the night before or the morning of your cleaning. Owner-trained teams of 2 to 3 arrive ready to work.
- 1Secure all pets in a safe area or crate
- 2Pick up clutter from floors, countertops, and furniture
- 3Leave out clean sheets if bed linens are being changed
- 4Make sure surfaces to be dusted are clear and accessible
- 5Disarm any alarms or provide alarm codes in advance
- 6Make sure your cleaner has access to the home (key, code, etc.)
- 7Place fragile or valuable items in a safe place
- 8Let us know in advance if anyone in the home is sick
- 9Ensure toilets are flushed and free of personal hygiene items
- 10Communicate any specific areas or items you'd like us to focus on or avoid
Tidy-Up Fee Notice
If a cleaning area requires general tidying or decluttering before our team can begin surface cleaning, a $25 per room tidy-up fee may be applied. We will photograph the area and notify you before charging.
Tidying is not the same as cleaning. Surface cleaning, disinfecting, vacuuming, and mopping are included in every visit. Picking up clothes, dishes, toys, or general clutter is the client's responsibility before our arrival. Following the checklist above avoids this fee entirely.
What We Won't Do
Our scope keeps your home, our team, and your belongings safe. Anything outside this list needs prior approval.
- Move heavy furniture or large appliances
- Climb on step ladders higher than two steps
- Clean or dust heavily cluttered areas
- Remove items from bookshelves, cabinets, or drawers
- Handle delicate, fragile, or irreplaceable items unless discussed in advance
- Clean areas blocked by clutter, cords, or personal belongings
- Clean exterior windows or high interior windows
- Clean biohazards (blood, mold, bodily fluids, or animal waste)
- Clean construction dust or post-renovation debris
- Provide restoration, stain removal, or damage repair services
- Clean areas requiring specialty equipment or unsafe access
- Remove, disconnect, or reassemble electronics, mounted TVs, or cords
- Clean items that are unsafe, broken, or unstable
What We Always Do
Every visit, our certified trained professionals follow the same room-by-room system.
- Clean around fragile items with care and attention
- Remove small area rugs when safe to do so for proper floor cleaning
- Move light furniture (for example, dining chairs around the table) to clean underneath
- Dust and wipe accessible surfaces, decor, and fixtures within reach
- Use appropriate, surface-safe products for each area of the home
- Follow a consistent, room-by-room cleaning system for thorough results
- Notify the client of any damage, concerns, or maintenance issues noticed during the clean
Founded by Graciela and Sama. Every team of 2 to 3 cleaners we send is personally trained by them and held to the same standard. Questions before your visit? Reach us at [email protected] or call (202) 681-6333.
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