Privacy Policy

When you book a cleaning or contact us, we collect: your name, email address, phone number, service address, cleaning preferences, pet information, access instructions, and any special notes you provide.

When you use our website, we may automatically collect: browser type, IP address, pages visited, and time spent on pages through analytics tools.

When you use our AI chat assistant, we process the conversation content to provide helpful responses. Conversations are not stored permanently.

To schedule and provide cleaning services to you

To communicate about your bookings (confirmations, reminders, follow-ups)

To process payments and send receipts

To respond to your questions and support requests

To improve our services based on feedback

To send promotional offers (only if you opt in)

We use industry-standard encryption (SSL/TLS) for all data transmission.

Access to customer data is limited to Graciela and Sama, who directly manage bookings.

We do not store credit card or payment information. All payments are processed through secure third-party providers (Stripe for credit/debit cards, Zelle, Venmo, Cash App, or cash).

Your service address and access instructions are kept confidential and only used for the purpose of providing cleaning services.

We use essential cookies to keep our website functioning properly.

We may use analytics tools to understand how visitors use our site, which helps us improve the experience.

We do not use cookies for advertising or tracking across other websites.

You can disable cookies in your browser settings at any time.

Email service (Resend) — for sending booking confirmations and communications

AI chat assistant (OpenAI) — for powering our website chat feature

Analytics — for understanding website traffic

Payment processors — for handling payment transactions

We do not sell, rent, or share your personal information with any third parties for marketing purposes.

Access: You can request a copy of all personal data we have about you.

Correction: You can ask us to update or correct any inaccurate information.

Deletion: You can request that we delete your personal data. We will comply within 30 days unless we have a legal obligation to retain it.

Opt-out: You can unsubscribe from promotional emails at any time.

To exercise any of these rights, email us at [email protected] or call (202) 798-0234.

Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date.

We encourage you to review this page periodically for the latest information on our privacy practices.

If you have any questions about this Privacy Policy or how we handle your data, please reach out:

Email: [email protected]

Phone: (202) 798-0234

Hours: Mon-Sat 8AM-4PM